winbf Privacy Policy
This policy explains in detail how winbf collects, uses, and protects your personal information.
This Privacy Policy ("Policy") applies to the winbf platform and its associated services. When you register on winbf, browse our website, or use any of our services, the terms of this Policy are binding on you. Please read this Policy carefully. If you do not agree with this Policy, please refrain from using our services.
Section 1 — Definitions and Introduction
1 What "Personal Information" Means
In this Policy, "personal information" refers to any information that can directly or indirectly identify you. This includes:
- Name, date of birth, and national identity card details
- Email address and contact details
- Financial information — bKash, Nagad, Rocket account numbers and transaction history
- IP address, device ID, and browser information
- Logs of your gaming activity on our platform
2 Who Manages This Policy
This Privacy Policy is drawn up and enforced by the organisation that operates the winbf platform. As the "data controller" of your information, we are responsible for determining how your data is collected and processed. You may contact us with any questions or concerns.
Section 2 — Information Collection Methods
Information Collected Directly From You
When you open an account on winbf, make a deposit, or withdraw funds, we collect the following information:
- Full name, date of birth, and email address provided at registration
- A copy of your national identity card or passport for identity verification (KYC)
- Financial information provided during transactions via bKash, Nagad, Rocket, or bank transfer
- Messages you send to support via live chat or email
Automatically Collected Information
When you use our website, certain information is collected automatically:
- Your device's IP address, operating system, and browser type
- Session data via cookies and similar tracking technologies
- Which pages you visited and how long you stayed on them
- Gaming activity logs — bet amounts, win/loss history, and session duration
- Referral source (where you came from before arriving at our site)
Information Received From Third Parties
In some cases we may also collect information from trusted third parties — such as transaction verification information from payment providers (bKash, Nagad, Rocket), risk assessment information from fraud prevention services, and information from identity verification services for legal compliance checks.
Section 3 — Purpose of Information Use
3 How We Use Your Information
winbf uses your personal information for the following legitimate purposes:
- Account Management: To create, verify, and maintain your account.
- Service Delivery: To process deposits, withdrawals, and gaming activity.
- Identity Verification (KYC): To meet legal obligations and prevent fraud.
- Customer Support: To operate 24/7 live chat and email support in Bengali.
- Responsible Gaming: To identify and prevent problematic gaming behaviour.
- Security and Fraud Prevention: To detect suspicious activity.
- Legal Compliance: To comply with applicable laws, regulations, and regulatory directives.
- Service Improvement: To enhance the platform experience and functionality.
We do not sell or transfer your personal information to third parties for marketing or promotional purposes without your consent.
Section 4 — Information Sharing and Disclosure
When Information May Be Shared
winbf does not generally share your personal information with third parties. However, information may be disclosed in the following limited circumstances:
- Service Providers: Payment processors (bKash, Nagad, Rocket, banks), cybersecurity, and fraud prevention services — only the information necessary to deliver the service.
- Legal Obligations: Under a court order, a lawful request from a law enforcement agency, or a regulatory directive.
- Business Transfer: In the event of a company merger or acquisition — subject to the terms of this Policy.
- With Your Consent: If you have given your explicit consent.
All of our third-party service providers are contractually bound to keep your information confidential and may only use it for the purposes we have specified.
Section 5 — Cookies and Tracking Technologies
5 How We Use Cookies
Cookies and similar technologies are used on the winbf website. Cookies are small text files stored in your browser that help improve the site's performance and your experience.
We use the following types of cookies:
- Essential Cookies: To maintain login sessions and ensure security — without these the platform will not function.
- Performance Cookies: To analyse which pages you use most and to improve site speed.
- Functionality Cookies: To remember your preferences — such as language selection.
You can control or delete cookies from your browser settings. However, disabling certain cookies may limit the platform's functionality.
Section 6 — Data Retention and Deletion
How Long Information Is Kept
winbf retains your personal information only for as long as necessary or legally required. Retention periods are determined according to the following guidelines:
- Account Information: For the duration the account is active and for a minimum of 5 years after closure.
- Financial Transaction Records: For the long term as required by law.
- KYC Documents: For a minimum of 5 years after identity verification.
- Support Conversations: For 2 years from the date of last contact.
- Logs and Analytics Data: For a maximum of 1 year.
Once the specified period has ended, data is securely deleted or anonymised. If you request deletion and there is no legal barrier to doing so, we will act on your request within a reasonable time.
Section 7 — Data Security Measures
7 How Your Information Is Kept Secure
winbf implements industry-standard technical and organisational measures to ensure the security of your personal information:
- SSL Encryption: All your data is transmitted in encrypted form via SSL/TLS technology.
- Data Storage Security: Stored data is protected by strong encryption.
- Access Controls: Only authorised personnel may access your information, and only as needed.
- Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
- Two-Factor Authentication: The option to add an extra layer of security to your account.
Please be aware, however, that transmitting information over the internet is not completely secure. While we are committed to ensuring the highest level of security, we cannot guarantee absolute security.
Section 8 — Your Rights
Your Rights Regarding Personal Information
As a winbf user, you have the following rights regarding your personal information:
- Right of Access: You may request to know what information we hold about you.
- Right to Rectification: You may request correction of any inaccuracies in your information.
- Right to Erasure: In certain circumstances you may request that your information be deleted — subject to legal obligations.
- Right to Object to Processing: In some cases you may object to the processing of your information.
- Right to Portability: In certain circumstances, the right to receive your information in a structured format.
- Right to Withdraw Consent: If you provided information on the basis of consent, you may withdraw that consent at any time.
To exercise these rights, contact our support team via live chat or email. We will process your request within a reasonable time.
Section 9 — Protection of Minors
9 Policy on Users Under 21
winbf strictly provides services only to those aged 21 and above. We do not knowingly collect, store, or use personal information of anyone under 21.
Age verification at registration is a mandatory step for us. If evidence is found that a user is under 21, that account will be closed immediately and any collected information will be deleted.
If you become aware that a minor has created an account on our platform, please notify us at [email protected].
Section 10 — Data Transfer and International Policy
International Data Transfers
In some cases your information may be processed or stored on servers outside Bangladesh. In such cases we ensure that:
- The third party follows equivalent data protection standards.
- Data is transferred only for the necessary purpose.
- The protection of your data is ensured through contractual obligations.
This Policy is governed in accordance with applicable laws of Bangladesh. Any disputes are subject to the jurisdiction of the courts of Bangladesh.
Section 11 — Changes to the Policy
11 Privacy Policy Updates
winbf reserves the right to update this Privacy Policy from time to time. For any significant changes, we will:
- Update the "Last Updated" date at the top of this page.
- Send a notice to your registered email for material changes.
- Display a notification when you log in to the platform.
If you continue to use the platform after an updated Policy has been published, you will be considered to have consented to the new Policy. We therefore recommend visiting this page regularly.
Section 12 — Contact Us
Privacy Requests and Enquiries
If you have any questions about this Privacy Policy, wish to request access to or deletion of your information, or have any concerns, please contact us:
winbf is a safe and reliable platform. Your privacy is our top priority. Responsible Gaming — learn more.